Shipping within Australia

All items up to 5kg (includes packaging) will be shipped via Australia Post Standard Parcel Service

Prices start at $15 and go up to $25 (max 5kg), includes packaging and are additional to the cost of the piece.

All parcels have tracking and this tracking number will be provided in the shipping confirmation email sent out.

Any other alternatives (direct courier, AP Express Post etc..) may be arranged but must be packaged, invoiced and paid prior to shipping.

We do not currently ship internationally.

Click and Collect Option

This can be organised if required (in Melbourne). Gillian Martin Ceramics will then confirm collections details once payment has been received. This may be done via SMS, Instagram DM or Email.

Care

You piece is fragile and should always be handled with care. Avoid "pot shock" which may crack the works by not submitting it to sudden changes in temperature. These may include Cold to Hot (ie Fridge/Freezer to hot Oven), Hot to Cold (ie Hot Oven to cold stone benchtop or under running water).

Returns

Ceramics is fragile and all care is taken to ensure any purchased pieces are free from defects at the time of dispatch. If you believe that any items are damaged in transit then please ensure you email back with photos indicating the damage clearly within 10 business days of purchase and your contact details.

Please note that each piece is unique and so there could be slight variations in colour, size and design as depicted on the item in the Store.

Change of mind is not a valid reson for a refund so select carefully.

General Information

If you have any questions about a piece of work please use the Contact page to submit your query and I shall get back to you ASAP. Ensure your name, best contact details and query details are in your submission along with the name of the piece of work.